Together you see more

You may be in these shoes …

As a manager you want consistently better service for our customers.

As a team you use the word ‘but’ a lot, because management wants so much change.

Your company wants to explore scenarios for the future, based on realistic assumptions.

 

 

Whatever your goal is: let your employees and your customers be a part of creating your plans. Because then you get there much more quickly.

I challenge people and trigger the most quiet employee to come up with constructive ideas.

I may use a variety of techniques, including LEGO® Serious Play®.

Or I might create a team game – made to measure, based on my template.

 

The result is:

Colleagues think more creatively and work together.

The team gets closer and understands each other better.

You all share enthusiasm to reach the same goal.

 

Example of a business workshop

An insurance company wants to help the younger team mates understand older clients.

The team creates archetypes of such clients, including the pains & gains they experience more braodly in life.

A 25-year-old service employee gets a better understanding of older customers.

When an 80-year old client now calls about a health bill, she’ll explore what’s going on before explaining what is needed.

 

Comments are closed.