Together you see more
You may be in these shoes …
As a manager you want consistently better service for our customers.
As a team you use the word ‘but’ a lot, because management wants so much change.
Your company wants to explore scenarios for the future, based on realistic assumptions.
Whatever your goal is: let your employees and your customers be a part of creating your plans. Because then you get there much more quickly.
I challenge people and trigger the most quiet employee to come up with constructive ideas.
I may use a variety of techniques, including LEGO® Serious Play®.
Or I might create a team game – made to measure, based on my template.
The result is:
Colleagues think more creatively and work together.
The team gets closer and understands each other better.
You all share enthusiasm to reach the same goal.
Example of a business workshop
An insurance company wants to help the younger team mates understand older clients.
The team creates archetypes of such clients, including the pains & gains they experience more braodly in life.
A 25-year-old service employee gets a better understanding of older customers.
When an 80-year old client now calls about a health bill, she’ll explore what’s going on before explaining what is needed.